Table 1 The process of first cycle coding, recording and second cycle coding

1. Positive internal feelings

Cared for

Joy

Understanding

Moved

Feelings and attitudes

Empathy

Proud

Humbling

Emotional

Happy Sad

Witnessed change

Listened

Valued

Respected

Love

Inspired

2. Negative internal feelings

Inadequacy

Embarrassed

Grief

Sadness

Dread

Nervous

Trauma

Frustration

Distaste

Ashamed

Shut down

Heartache

Mortified

Fear

Stigmatised

Relationship breakdown

3. Positive behaviours

Second chance

Empathy

Outcomes and behaviours

Education

Change

Create

Grow positively

Understand importance

4. Negative behaviours

Pressures

Not taught

Circumstances

5. Positive outcomes

Learn from failures

Experience

Educative growth

Educated

Feedback

Lesson learned

Reflect

Positive results

6. Negative outcomes

Consequences

Punitive outcomes

7. Students

Authentic

Voice

Not taught

Focus

Student Lifecycle

Positive change

Success

Experiences

Enticing options

Strengths

Challenges

Development

Not a number

Alternative path

Hurdles

Connection

Feedback

Lesson learned

Potential

Time Management

Weakness

Change

Improvement